Refund policy

CLO Collective Returns Policy

We want you to be completely happy with your CLO Collective purchase. As our pieces are carefully curated, pre-loved and often one-of-a-kind, we ask that you please read our returns policy before purchasing.

ONLINE PURCHASES

For purchases made through clocollective.ie, you have 14 days from the date you receive your order to notify us if you have changed your mind and wish to return your item.

To be eligible for a return:Β 

  • The item must be returned in the same condition in which it was received.

  • The item must not have been worn, used, altered, washed or damaged.

  • All original CLO Collective tags must remain attached and intact.

  • If the CLO Collective tag has been removed, tampered with, reattached or altered in any way, the item will not be accepted as a change-of-mind return.

  • Items showing signs of wear after purchase will not be accepted as a change-of-mind return.

Once you notify us of your return within the 14-day cooling-off period, the item must be returned to us within the applicable return period.

Please take care when trying on clothing, bags, shoes and accessories. As many of our pieces are pre-loved and unique, every item is inspected and its condition recorded before dispatch.

POP-UP & IN-STORE PURCHASES

Purchases made in person at a CLO Collective pop-up or in store are final sale for change-of-mind purposes.

As customers have the opportunity to view and inspect the item in person before purchasing, we do not offer refunds or exchanges simply because you change your mind, the item does not fit, or you later decide it is not suitable.

FAULTY OR INCORRECT ITEMS

Nothing in this policy affects your statutory consumer rights.

If you believe an item is faulty, has been incorrectly described, or you have received an incorrect item, please contact CLO Collective and we will be happy to assist you in accordance with your consumer rights.

CLO Collective
Curated β€’ Luxury β€’ Owned