SHIPPING & IN-STORE PICKUP POLICY

Last updated: August 2026

At CLO Collective, we want your order to reach you safely and as quickly as possible. Please read our shipping and collection information below before placing your order.

SHIPPING

All online orders are shipped using An Post.

Once your order has been processed and dispatched, estimated delivery is generally within 1–3 business days.

Please note that delivery times are estimates only and may occasionally be affected by weekends, public holidays, busy postal periods or circumstances outside of our control.

Where tracking is available, tracking information will be provided once your order has been dispatched.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please check your details carefully before placing your order.

If you notice an error in your delivery address, please contact us as soon as possible. While we will do our best to assist, we cannot guarantee that an address can be changed once an order has been dispatched.

CLO Collective cannot accept responsibility for delays or delivery issues caused by incorrect or incomplete address information supplied at checkout.

DELIVERY ISSUES

If your parcel has not arrived within the expected timeframe, please contact us and we will assist you with the delivery enquiry.

If a parcel is returned to CLO Collective because delivery could not be completed or because an incorrect address was supplied, additional postage charges may apply if the customer would like the item to be resent.

IN-STORE PICKUP

Customers may select In-Store Pickup at checkout where this option is available.

We will contact you once your order is ready for collection.

Please do not travel to collect your order until you have received confirmation that it is ready.

COLLECTION TIMEFRAME

Orders selected for in-store pickup must be collected within 7 days of receiving your ready-for-collection notification.

If you are unable to collect within this timeframe, please contact CLO Collective as soon as possible.

Orders that remain uncollected after 7 days without prior arrangement may be cancelled and handled in accordance with our store policies.

COLLECTING YOUR ORDER

When collecting your order, please have your order confirmation or order number available.

If somebody else will be collecting the order on your behalf, please let us know in advance where possible.

ONLINE RETURNS

Choosing in-store pickup does not change the fact that the purchase was made through our online store.

Eligible online orders remain subject to our Online Returns Policy, including the applicable 14-day cooling-off period and our CLO Collective returns-tag requirements.

Please refer to our full Returns Policy for further information.

IN-PERSON PURCHASES

Items purchased directly in-store or at a CLO Collective pop-up are subject to our separate in-person purchase policy.

We do not offer change-of-mind refunds or exchanges for items purchased in person, subject always to your statutory consumer rights.

CONTACT US

If you have any questions regarding shipping, delivery or collection, please contact:

CLO Collective
Email: clocollective@gmail.com
Telephone: 087-4117435
Collection Address: 5 main St, Gorey, Co.Wexford 

Curated • Luxury • Owned