TERMS OF SERVICE

Last updated: August 2026

Welcome to CLO Collective. These Terms of Service apply when you browse, purchase from or otherwise use our website, clocollective.ie, or purchase from CLO Collective in person.

By using our website or placing an order with us, you agree to these Terms of Service.

1. ABOUT CLO COLLECTIVE

CLO Collective is a curated fashion resale business specialising in pre-loved designer and premium fashion, including clothing, handbags, shoes and accessories.

Many of the pieces available through CLO Collective are pre-loved, vintage, discontinued or one-of-a-kind. Unless specifically stated otherwise, items should not be assumed to be brand new.

Our business contact details are:

CLO Collective
[Business Address]
[Email Address]
[Telephone Number]

2. PRE-LOVED & VINTAGE ITEMS

By purchasing from CLO Collective, you acknowledge that many of our products are pre-loved.

We carefully inspect our pieces and aim to describe their condition as accurately and transparently as possible.

Pre-loved items may display reasonable signs of previous use, age or wear. Any significant wear or imperfections known to us will be noted in the product description and/or shown in photographs wherever possible.

Minor signs of wear which are consistent with the item's stated condition should be expected when purchasing pre-loved fashion.

Any wear, marks, alterations or imperfections that have been clearly disclosed before purchase form part of the description and condition of the item.

Nothing in these Terms affects your statutory rights where an item is faulty or materially not as described.

3. PRODUCT DESCRIPTIONS & PHOTOGRAPHS

We make every reasonable effort to ensure that product descriptions, measurements, condition assessments and photographs are accurate.

Colours may appear slightly different depending on lighting, photography and the screen or device being used.

Measurements are provided as a guide and may be approximate.

Where an original Recommended Retail Price or RRP is provided, this is for reference only and may be based on information available to us regarding the original product or a comparable style.

4. AUTHENTICITY

CLO Collective takes the authenticity of designer goods seriously.

Items may undergo authentication and verification processes before being offered for sale. Where an authentication certificate or specific authentication service accompanies an item, this will be stated in the listing or provided with the item where applicable.

We endeavour not to knowingly offer counterfeit goods for sale.

Nothing in this section limits a customer's statutory rights where an item is not as described.

5. PRICING

All prices displayed on our website are shown in Euro (€) unless otherwise stated.

The price shown at checkout is the price payable for the item together with any applicable delivery charges.

As many CLO Collective pieces are unique, prices may vary according to brand, condition, rarity, age, original retail price and current resale value.

We reserve the right to correct genuine pricing or listing errors. If an obvious error is discovered after an order has been placed, we will contact you before fulfilling the order and, where necessary, cancel the order and issue a refund.

6. ORDERS

Placing an order does not guarantee acceptance of that order.

We reserve the right to refuse or cancel an order where, for example:

• An item has already been sold;

• There has been a genuine pricing or listing error;

• Payment has not been successfully processed;

• We reasonably suspect fraudulent activity; or

• We are otherwise unable to fulfil the order.

If we cancel an order after payment has been taken, the amount paid will be refunded.

As many pieces are one-of-a-kind, an item may become unavailable very quickly.

7. PAYMENT

Payment must be made using one of the payment methods available at checkout.

Payments made through our website are processed using Shopify and/or our authorised payment providers.

CLO Collective does not directly store complete payment card details supplied through these payment processors.

8. DELIVERY

Delivery options, charges and estimated delivery times will be displayed at checkout where applicable.

Please ensure that your delivery information is complete and accurate before submitting an order.

Estimated delivery times are provided as a guide and may be affected by circumstances outside our reasonable control.

If there is an issue with your order or delivery, please contact us as soon as possible.

9. ONLINE RETURNS – CHANGE OF MIND

For eligible purchases made through our online store, customers generally have a 14-day cooling-off period from the date they receive the goods in which to notify us that they wish to cancel their purchase.

After notifying us of the cancellation, the goods must be returned within the required return period.

Returned items must be in the same condition in which they were received, subject to the customer's legal right to reasonably inspect the item.

CLO Collective Security Tag

Each eligible item may be supplied with a CLO Collective security/returns tag attached.

Customers are welcome to carefully inspect and try on an item while this tag remains attached.

The tag should not be removed, altered, cut, reattached or tampered with if you are considering returning the item.

If an item has been worn beyond what is reasonably necessary to inspect or try it on, damaged, altered, used, or otherwise diminished in value while in the customer's possession, this may affect the amount refundable in accordance with applicable consumer law.

Please see our separate Returns Policy for full details.

10. POP-UP & IN-STORE PURCHASES

For purchases made physically at a CLO Collective store, retail location or pop-up event, customers have the opportunity to inspect the item before purchasing.

Accordingly, we do not offer change-of-mind refunds or exchanges for in-person purchases, unless we expressly agree otherwise.

This does not affect your statutory consumer rights if an item is faulty, does not conform to the sales contract or is materially not as described.

11. FAULTY OR INCORRECTLY DESCRIBED ITEMS

Our change-of-mind Returns Policy does not limit your statutory consumer rights.

If you believe that an item is faulty, materially not as described or that you have received an incorrect item, please contact us as soon as possible with your order details and photographs where appropriate.

Your rights and any remedy available to you will be dealt with in accordance with applicable Irish consumer law.

12. CONDITION ASSESSMENTS

Where we use descriptions such as:

• New with tags

• New without tags

• Excellent pre-loved condition

• Very good pre-loved condition

• Good pre-loved condition

• Vintage condition

these descriptions are intended to provide our assessment of the overall condition of the item.

Condition is assessed taking into account the age, nature and expected previous use of a pre-loved item.

Customers should review the full product description and photographs before purchasing.

13. ONE-OF-A-KIND ITEMS

Many CLO Collective items are individual pre-loved pieces, meaning we may have only one of each item available.

If an item is returned, we cannot guarantee that an alternative size, colour or replacement of the same item will be available.

14. PROMOTIONS & DISCOUNT CODES

Promotional codes and discounts are subject to any terms stated at the time of the promotion.

Unless otherwise stated:

• Discount codes cannot be exchanged for cash;

• Only one promotional code may be used per order;

• Promotions may be withdrawn or amended at any time before an order is placed; and

• Certain brands, products or categories may be excluded.

Your statutory rights are not affected when purchasing a discounted or sale item.

15. WEBSITE AVAILABILITY

We aim to keep our website available and accurate, but we cannot guarantee uninterrupted access at all times.

We may update, modify or temporarily suspend parts of the website for maintenance, security or other operational reasons.

16. INTELLECTUAL PROPERTY

Unless otherwise stated, content created for the CLO Collective website, including our branding, logo, written content, graphics and original photography, belongs to CLO Collective and may not be copied, reproduced or commercially used without permission.

Third-party brand names and trademarks remain the property of their respective owners.

CLO Collective is an independent resale business and is not affiliated with, endorsed by or sponsored by the designer brands whose pre-owned products may be offered for resale unless expressly stated otherwise.

17. PROHIBITED USE

You must not use our website:

• For fraudulent or unlawful purposes;

• To interfere with the operation or security of the website;

• To attempt to obtain unauthorised access to systems or customer information;

• To submit false information; or

• To infringe the rights of CLO Collective or any third party.

18. PERSONAL INFORMATION

Personal information supplied through our website is processed in accordance with our Privacy Policy.

By using our website, you acknowledge that certain information may be processed by Shopify and other service providers used to operate our online store.

19. THIRD-PARTY SERVICES

Our website may use or link to services operated by third parties, including payment providers, delivery providers, authentication services, social media platforms and Shopify.

Your use of third-party services may also be subject to their own terms and privacy policies.

20. LIABILITY

Nothing in these Terms is intended to exclude or restrict any rights or remedies that cannot legally be excluded under Irish consumer law.

To the extent permitted by law, CLO Collective will not be responsible for losses arising from misuse of an item, normal wear and tear, accidental damage after delivery, or circumstances outside our reasonable control.

21. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time to reflect changes to our business, website or applicable law.

The version published on our website at the time of purchase will apply to that transaction, subject always to applicable consumer law.

22. GOVERNING LAW

These Terms are governed by the laws of Ireland.

Nothing in these Terms affects any mandatory consumer protections available to you under Irish or applicable European Union law.

23. CONTACT US

If you have any questions regarding these Terms of Service, an order or a product, please contact:

CLO Collective
Email: clocollective@gmail.com
Telephone: 0874117435
Address: 5 main st, Gorey, Co.Wexford 

Curated • Luxury • Owned